Frequently Asked Questions

Nature2Hair extensions are crafted from banana fibre in Uganda. Product specifications, available colours, lengths and pack sizes are shown on each product page.

The collection includes braids, crochet styles, dreadlocks, weaves and wigs. Availability varies, so check the current catalogue for in-stock and preorder options.

The best choice depends on the style, length and fullness you want. Review the product description and contact Nature2Hair before ordering if you would like help planning your installation.

Open the package carefully and separate only the amount needed for each section. Handle the fibre gently and follow the steps in our Care Guide.

Yes. You can take Nature2Hair extensions to a braider and share the product page and Care Guide before installation.

Protect the style from unnecessary pulling and friction, handle it gently, and allow it to dry fully if it becomes wet. See the Care Guide for the complete routine.

Do not apply direct heat unless the instructions on your specific product page say it is suitable. Contact Nature2Hair before using a heated tool or very hot water.

A preorder is reserved before the item is ready to dispatch. Any timing shown on the product page or order confirmation applies to that item.

Available delivery methods and charges are calculated during checkout for the delivery address you enter.

Use the updates sent to the email address provided at checkout. If you need help, contact us with your order number.

Enter your delivery country at checkout to see whether shipping is available. The store's country selector can also show prices in supported currencies.

International orders may be subject to local import charges. Unless checkout states that they are included, the recipient may be responsible for charges required by the destination country.

Eligibility depends on the condition of the product and the store's current Refund Policy. Read that policy before opening or altering an item you may need to return.

Contact Nature2Hair promptly with your order number, a description of the issue and clear photographs of the parcel and product.

Use the Contact page or the store chat. Include your order number when asking about an existing order.